Our services during the Coronavirus Outbreak

If you have a problem with your eyes, vision, contact lenses or glasses, we're still here to help you. The practices are temporarily closed to casual callers, but you can still contact us by phone, email or through our social media channels. Contact Us

Problems with your eyes or vision

Broken Glasses
We can offer assistance through telephone or video consultations, and arrange a face to face appointment with PPE if required.
Call 01642 710832. You may need to leave a message, but we'll get back to you within 1 working day. Alternatively call 111. Due to Covid-19 it's not advisable to attend your GP or A&E, and we can help to relieve pressure on these services by advising you ourselves.
Let us know if you have broken your glasses - if it is possible to repair them we'll ask you to drop them off at the practice and will arrange a time for collection or delivery within a 3 mile radius of the practice. Alternatively we can provide a single vision pair from our complete ranges with home delivery for £49 or £99. Please contact us and we can forward details of the available frame styles. Payment can be made over the phone when ordering.

Contact Lens Orders or Cleaning solutions

Need more eye drops, lid wipes or CL solutions
No problem, contact us and we'll process the order for you If you are not on our direct debit scheme we can take payment over the phone. Most of our contact lens suppliers are delivering direct to your home, otherwise we'll pop them in the post. If you are due a contact lens check up, we may need to carry out a telephone consultation first.
Let us know what you need, we'll take payment over the phone, and arrange home delivery for you. We're happy to deliver for free within a 3 mile radius of the practice, otherwise there may be a postage charge.
Thank you for your continued cooperation and support.
​We look forward to seeing you again soon, but in the meantime: Stay Home, Stay Safe, Save Lives

We're looking forward to seeing you again, when it's safe to do so

Our top priority is the safety of our customers and our team, so you will see that we have changed the way things are done, in order to take the best care of you. 
Always call before you visit
If you arrive without a prior booking, we may not be able to see you. This is to control the number of people on the premises at any one time. We may invite you to a telephone consultation before your appointment to enable us to clearly determine our needs and reduce the amount of time you need to spend in the practice.

When you arrive we will ask you to:
  • Use the hand sanitiser as you enter
  • Answer a few general health questions - to confirm that you have not been in contact with anyone with symptoms
  • Come on your own - we have to keep the number of people in the building to an absolute minimum
  • Wear a mask for the duration of your visit - if you don't have one of your own, we will be happy to provide one
  • Maintain a safe separation from everyone wherever possible
  • Pay with a card

In the consulting room
As part of your check up we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to an absolute minimum. We will be using new technology so we won't have to get as close to you as we used to.

When choosing frames
  • We will invite you to sanitise your hands before trying on frames
  • Once you have tried a frame, pass it back to us rather than put it back on display
  • Each frame will be sanitised after it has been tried on before going back on display
  • Please remember to maintain a safe separation when browsing